Problem Management | 6 to 9 years | Mumbai
Capgemini
2 - 5 years
Bengaluru
Posted: 28/03/2025
Job Description
Job Description
Problem Management Incident Management, Problem Expert Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application StabilityReview the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management
Primary Skill
sProblem Management Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application StabilityReview the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem ManagementSecondary SkillsFaster incident diagnosis and resolutionIncident volume reductionEnsure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.Facilitate to implement internal / client problem management tools effectively.Provide required guidance / training / coaching to the delivery leads.Bring industry and Capgemini best practices to the accountCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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